
Part Number: CE001A, HP 564 Ink and Printhead Bundle Pack, HP 564 Ink and Printhead Bundle Pack, CE001A#140, CE001 Printhead and ink cartridge bundle pack. HP CE001A 5-slot Printhead and Complete Set of Ink Cartridges Bundle Pack (HP 564/564XL Ink and Printhead Bundle Pack) HP PhotoSmart 7515 e-All-in-One C311A Supplies (All) Printer Model: Photo Smart 7515 e-All-in-One C311A HP PhotoSmart 7515 e-All-in-One C311A Printhead I’ve read through most of the other threads on the internet about this problem, but I’m still creating this one both for documentation purposes, and in case someone has a solution that I’ve not thought of! Text in bold are considered important for the troubleshooting.AMT-DataSouth Apple Brother Canon Compaq Copystar Dell Dex Digital Duplo Epson Fargo Fuji GCC Gestetner HP IBM Ikon Imagistics KIP Kodak Konica-Minolta Kyocera-Mita Lanier Lexmark Mimaki Murata-Muratec NEC OCE Okidata Olivetti Olympus Output Technology Panasonic Pantum Pitney Bowes™ Printronix PSI Engineering Ricoh Riso Roland Royal Samsung Savin Sharp Tally-Genicom Texas Instruments Toshiba Troy Unisys Xante Xerox Zebra

HP PHOTOSMART 7515 CARRIAGE GEAR PRO
I bought the HP OfficeJet Pro 8620 printer in 2015 and up until december 2019 it has worked perfectly. One day out of the blue, I recieved this error message: “The printhead appears to be missing, not detected, or incorrectly installed. I reseated the printhead one time and the printer worked until next day, when the same error appeared.
HP PHOTOSMART 7515 CARRIAGE GEAR PC
I’ve disassembled the printhead and cleaned the contacts on PC board. I ordered this cleaning solution and cleaned the printhead, both soaking in the solution for some time and pushing the solution through. I then went on to buy this new print head from eBay, but the new one instantly gave the same error message. Then I continued to troubleshoot some more. Since the new printhead failed I thought maybe the problem is in the printhead carriage inside the printer. I disassembled it and cleaned the contacts on the PC board.

(This one is also possible to buy on aliexpress, but I’ve not done it). I’ve reset the CMOS battery on the main board, disconnected all cables and checked the cables specificly for the printhead carriage. I don’t have the equipment or knowledge to test if the cables actually work, but everything looks ok.

One last thing that I came by today on this page is that it might be the unoriginal ink that I installed for the first time last time I replaced my cartridges (about 3 months ago, I switched the last color from original HP to unoriginal). Could it really be the problem? Is it still worth a try to buy new original HP cartridges and will it even fix the problem? Or is the damage done already and not reversable? I’m a bit hesitant to invest more on this printer since I already blew up 72 EUR for the printhead….
